Frequently Asked Questions (FAQ)
Welcome to Fural’s FAQ section! Here, you’ll find answers to common questions about our store, products, and services.

GENERAL QUESTIONS

Q: What is Fural?
A: Fural is an online store specializing in cardigan sweaters, kids’ sweaters, and exclusive featured collections. Our mission is to provide cozy, stylish, and high-quality apparel that kids love to wear.

Q: How can I contact Fural’s customer support?
A: You can contact our support team by visiting the “Contact Us” page on our website or emailing us at support@fural.shop. We’re happy to assist you!

ORDERING AND SHIPPING

Q: How do I place an order on Fural?
A: Simply browse our website, select your favorite items, and proceed to checkout. Follow the instructions to complete your purchase.

Q: When will my order be shipped?

Transit Time: Orders usually arrive within 6 to 9 business days (Monday to Friday).
Handling Time: Orders are processed within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed on the next business day.
Total Delivery Time: The total time, including processing and shipping, is typically 7 to 12 business days (Monday to Friday).

Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.

Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website, where you’ll find the latest updates on your shipment.

Q: What payment methods does Fural accept?
A: We accept the following payment methods:

Credit and Debit Cards

American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa

RETURNS AND EXCHANGES

Q: What is Fural’s return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team through the “Contact Us” page or email us at support@fural.shop.

CONTACT INFORMATION
Business name: Fural
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (217) 442-6721
Business Mail: support@fural.shop
Business Address: 8211 S Sangamon Street, Chicago Illinois 60620, United States